Guide to Etihad Water and Electricity EtihadWE
Guide to Etihad Water and Electricity EtihadWE
Moving to the Northern Emirates? Your Guide to Etihad Water and Electricity (EtihadWE)
Thinking of settling down or starting a business in the northern part of the UAE? Once you've found your ideal property, you'll need to get your utilities set up. That's where Etihad Water and Electricity (EtihadWE) comes in.
Who is EtihadWE?
EtihadWE is the government organization responsible for delivering electricity and water to the northern emirates of Umm Al Quwain, Ajman, Ras Al Khaimah, and Fujairah, including the Dhaid area. Previously known as FEWA, EtihadWE was established in 2020 and took over FEWA's duties.
Their mission is to provide reliable electricity and water services to the residents of the northern emirates, while also balancing costs, understanding consumption patterns, and promoting responsible use of these resources.
Residents in the following areas can avail of EtihadWE Services:
Ajman
Ras Al Khaimah
Umm Al Quwain
Fujairah
Dhaid
ETIHADWE SERVICES
ِApplying for a new water and electricity connection
Applying for Land Clearance Certificate Water/Electricity
Notifying about any emergency or accident with electricity and water connections
Inspecting the wiring
Meter testing
Meter replacement
View and Pay Bill
Multiple Account Payment
Application Status
Online Appointment System
Services and Fees
Approved L.V Contractors
Approved L.V Consultants
Service Guides
Consultants, vendors and customers can also avail of the EtihadWE e-services, formerly FEWA services, to get approvals to install the electricity and water connections, obtain land clearance certificates and get approvals for technical designs. You can view video tutorials for various applications and gamification in the e-services section.
Activating Your New EtihadWE Connection
Moving to the northern emirates? Once you're settled in your new place in Ras Al Khaimah, Ajman, Umm Al Quwain, or Fujairah, you'll need to get your utilities connected. Luckily, activating a new EtihadWE (formerly FEWA) connection is a breeze! Here's a step-by-step guide to get you started online:
Register on the Official Website: Head to the EtihadWE website and create an account.
Navigate to E-Services: Look for the "Services" tab and then select "Customer" within the "E-Services" section.
Choose Service Activation: Click on "Service Activation" to begin the application process.
Log in with UAE Pass: Use your UAE Pass credentials to securely log in.
Complete the Application: Fill out all the information required in the online form and attach any necessary documents.
Relax and Wait for Approval: EtihadWE will review your application and notify you within 24 hours. Once approved, your electricity and water service will be activated within the next 24 hours.
EtihadWE Connection Fees and Documents
Here's a breakdown of what you need to know about EtihadWE connection fees and the application process:
Connection Fees
The connection fee depends on the type of connection you need, measured in kilovolt amperes (kVA). Here's a table outlining the charges:
kVA Range Fee (AED)
0 to 200 300
201 to 500 600
501 to 1,000 900
1001 to 3,000 1,200
3001 to 5,000 1,400
5,001 and above 1,600
drive_spreadsheet
Export to Sheets
There's no additional service activation cost for online applications. For temporary connection fees and other charges, visit the official EtihadWE website.
Water Meter Fees
The water meter fee varies based on the size you require:
Meter Size (mm) Fee (AED)
15 2,500
25 3,000
50 10,000
80 and above 20,000
Public connections cost AED 8,000, while farms and rest houses incur an additional AED 30,000 on top of the standard connection fee.
Required Documents
To activate your service, you'll need the following documents in PDF format:
Copy of your Emirates ID (front and back)
Tenancy contract approved by the municipality (for tenants)
Title deed or ownership document (for property owners)
How to Pay Your Bill
You can view and pay your EtihadWE bills through various channels:
EtihadWE website and app
Kiosks located in malls, hypermarkets, and petrol stations
Banks
Customer Care Centres
Exchange Centres
Emirates Post
Paying Your EtihadWE Bill Online
Here are two convenient ways to check and pay your EtihadWE bill online:
1. Through the EtihadWE Website:
Visit the official EtihadWE website.
Navigate to the "e-Services" tab.
Under "Customer," select "Payment Service."
Enter your account number, mobile number, and email address.
View your bill online and make a secure payment using your credit card.
2. Using the EtihadWE Mobile App:
Download the EtihadWE app from the App Store or Google Play.
On the main page, tap "View and Pay Your Bill."
Enter your account number.
Access your bill details and conveniently pay within the app.
These two methods offer a quick and hassle-free way to manage your EtihadWE account and ensure timely bill payments.
KIOSKS
You can pay your monthly bill through kiosk machines located throughout all the emirates in the UAE.
These kiosks can be found in Lulu Hypermarkets, EPPCO, ADNOC and major malls. You can find the complete list of kiosk locations on the EtihadWE website.
BANKS
pay your monthly bill through online banking services for certain banks, including:
Emirates NBD
First Abu Dhabi Bank
Emirates Islamic Bank
Dubai Islamic Bank
Commercial Bank of Dubai
Abu Dhabi Commercial Bank
Abu Dhabi Islamic Bank
National Bank of Fujairah
Ajman Bank
Sharjah Islamic Bank
Bank of Ras Al Khaimah (RAK)
United Arab Bank
Additional Payment Options and Disconnection Process More Ways to Pay:
Looking for more options to settle your EtihadWE bill? Here are some additional methods:
Exchange Centres: Pay your bill in person at Al Ansari Exchange, Al Fardan Exchange, or UAE Exchange. These exchange houses also offer a "Green Bill" initiative, sending your monthly bill electronically to minimize paper usage.
Credit Card Payments:
If you choose to pay by credit card, keep these limitations in mind:
Maximum payment per transaction: AED 20,000
Maximum daily transactions with a credit card: 5
Disconnecting Your EtihadWE Service
Moving out of your place in the northern emirates? Here's how to disconnect your EtihadWE service:
Head to the Official Website: Visit the Etihad Water and Electricity portal.
Navigate to E-Services: After logging in, locate the "Services" tab and select "Customer" within the "E-Services" section.
Start Disconnection Application: Use your UAE Pass or registered ID to initiate the disconnection process.
Clearance Certificate: You might need to apply for a Clearance Certificate as well.
Disconnection and Refund: Once the clearance certificate is applied for and your outstanding balance is settled, your electricity and water connection will be disconnected within 24 hours. The clearance certificate itself will be issued within three days.
Security Deposit Refund: The security deposit you paid when establishing the connection can be refunded to your bank account. Alternatively, you can collect it in cash from Al Ansari Exchange.
Disconnection Fees:
Online: Disconnecting through the website is completely free.
Customer Care Centres: There's a AED 50 service fee for disconnection completed at customer care centers. Customers must bring their Emirates ID.
EtihadWE FAQs
EtihadWE Working Hours:
Head Office: Monday to Thursday (7:00 AM - 5:00 PM), Friday (7:00 AM - 11:30 AM)
Temporary Connection Charges:
Ramadan Tents: Free of charge.
Other Festivals: Visit the official website for details on applicable charges.
EtihadWE Contact Information:
Toll-Free Number: 800-3392
Email: cs@etihadwe.ae
EtihadWE Happiness Centre Locations:
While most services are available online, these centers can be visited for in-person assistance:
Ajman: Sheikh Maktoum Bin Rashid Road, Ajman Industrial 1
Umm Al Quwain: Omar Bin Al Khatab Road, Al Riqqah
Ras Al Khaimah: Al Seer, Ras Al Khaimah
Fujairah: SZHP Building, Al Sharyah 1, Fujairah
Additional Utility Providers:
Dubai: DEWA (Dubai Electricity and Water Authority)
Sharjah: SEWA (Sharjah Electricity and Water Authority)
This concludes our guide to EtihadWE, formerly known as FEWA. We hope this information simplifies your transition when moving within the northern emirates.
https://www.instagram.com/findpropertiesofficial/